Liaocheng Huazhong New Material Technology Co., Ltd.(LHNMT)
About Huazhong New Material Technology
Liaocheng Huazhong New Material Technology Co., Ltd. (LHNMT) is a high-tech enterprise focusing on designing and manufacturing of Aids to Navigation products including navigation buoys, lighthouse&beacon tower, marine lanterns, mooring buoys, data buoys, PE pipeline and floats etc.
Our manufacturing facilities are capable of manufacturing products according to the specific requirements of worldwide end-users.We will accompany with customers from initial research development, manufacturing to after sales and maintenance services.
Quality Assurance
As an Industrial member of IALA, all our products are manufactured in full compliance with the relevant IALA Recommendations and Guidelines.We have also successively passed ISO9001: 2015 Quality management system certification, ISO14001: 2015 Environmental management system certification, OHSAS18001:2015 Occupational health and safety management system certification.
For us, product quality and customers rest assured are always our priority. We will continue to deliver technically advanced and connected products through our people, process and commitment to quality.
Service:
Our pre-sales, In-sales, and after-sales services aim to ensure that all our customers receive the best support and satisfaction before, during, and after purchasing products or services.
Ø Pre sales service:
-Help customers understand our products and services, provide detailed product information and technical support.
-Answer customer questions and concerns, provide solutions and suggestions.
-Provide demonstrations and demonstrations to help customers better understand the features and advantages of the product.
-Prepare quotations and contracts for clients.
-Assist clients in discussing customized needs and personalized solutions.
The following are the general steps we take to customize for our customers:
Understanding customer needs: We need to have sufficient communication with our customers to understand their needs and requirements. This includes product specifications, quantity, quality requirements, delivery time, pricing requirements, etc. Through close cooperation with our customers, we can accurately understand their needs.
Analyzing customer needs: Based on the information provided by customers, we will conduct in-depth analysis and research to determine whether we have the ability to meet their requirements. In the analysis process, we will consider many factors, including supply chain, production capacity, quality management, cost control, etc.
Provide customized solutions: Once we confirm that we can meet the customer's needs, we will provide customized solutions for them. This plan will provide a detailed explanation of our product specifications, delivery time, price, etc., and provide the necessary technical support and after-sales service.
Confirm cooperation agreement: After the customer accepts our customized solution, we will discuss and determine the cooperation agreement with the customer. This agreement will include the rights and responsibilities of both parties, payment terms, delivery methods, quality standards, and other contents.
Production and delivery: Once the cooperation agreement is reached, we will start producing products according to the agreed specifications and time, and ensure compliance with customer quality standards. Finally, we will deliver the product to the customer on time and ensure safety.
Tracking and maintenance: After product delivery, we will maintain close contact with customers, track product usage, and promptly resolve any issues reported by customers. We will establish a good cooperative relationship with our customers and provide them with continuous support and service.
Most of our products like Aids to navigation products, data buoys and mooring buoys support customize service.
Ø In- sales service:
-Assist customers in completing order processing and delivery.
-Track the progress of orders and provide timely updates to customers.
-Coordinate cooperation between departments to ensure timely delivery of orders.
-Resolve issues and challenges during the order process, provide technical support and assistance.
Ø After sales service:
-Provide installation and debugging guidance for the product to ensure its normal operation.
-If requested ,we can provide one site guidance for installation and debugging.
-Answering customers’ technical questions and concerns, providing technical support and training.
-Handle product returns, exchanges, and after-sales repair services.
-Establish and maintain customer relationships, regularly follow up and understand customer satisfaction.
-Collect customer feedback and provide suggestions for product improvement and service.
Our full range of products and services offering can be found by exploring our website or alternatively you can find our details in the Contact us section of our website. We are committed to establishing long-term cooperative relationships with our customers and providing comprehensive pre-sales, sales, and after-sales services to ensure the smooth operation of our business.
https://www.hz-marine.com
